We’re happy to guide you through the process of sampling, proofing, ordering, fulfillment, and payments in this section!
ARTWORK & LOGO SUBMISSIONS
We’re pretty easy to work with. Though we prefer a few specific formats (.EPS, .AI, .CDR) for best results, we can work with any popular image format.
What are your preferred image formats for artwork submissions?
.EPS, .AI, .CDR (in vector format with fonts converted to outlines or curves)
What are other acceptable image formats?
Any PC-compatible image file, including .PDF, .JPG and .PNG.
What if I don’t have artwork or a logo?
How do I send you my artwork or logo?
Please send your vector art file with the PO number to logan@pacificcoastpromo.com.
Your Customer Care Rep will email a free virtual proof (a digital preview of your artwork on the product) to ensure your complete satisfaction before we begin production. If you need to make changes, we will work with you to get your artwork exactly the way you want it, and that’s the goal of the virtual proof.
Product customization, or production, will only begin when you are completely satisfied with your virtual proof, so you know your promotional products will convey your branding message professionally and accurately!
Can I specify a PMS color for my art?
Yes. In some cases, there is an additional charge for this service in order to buy the correct ink if an exact match is required. There are a few products in which this is not possible due to the limitations of the imprinting process.
Your Customer Care Representative will help you with this. Just let us know which colors we should be working towards in the additional comments section in the order process, or just let your representative know (you will get an email from them shortly after you place your order).
Do you keep my art or logo on file?
Yes. We keep your artwork on file to make future orders simple and easy. Each piece of artwork is saved for up to two years.
What should I consider when choosing the best logo for my promotional product?
Get opinions from people in your target market instead of merely relying on your own intuition and taste.
• If the logo uses words or letters, are they recognizable? You shouldn’t have to explain or decipher the logo for people.
• Is the design consistent with the personality and tone you wish to convey?
How can I get a quote?
The easiest and fastest way to get an instant quote is through any product page using the appropriate button under the price table. You may also email quote@anypromo.com, and an associate will contact you the same day if you contact us early enough in the day. Otherwise, we will get back to you by tomorrow. In most cases, we respond within an hour.
How do I place an order?
Step 1
Choose your Product.
Step 2
Fill out the quantity and product details of the product you chose.
Step 3
Customize your product or leave it blank. To customize, you can upload/email your own artwork, or request a design.
Step 4
Repeat Steps 1-3 until you are ready to check out and get your order placed.
What happens after my order is placed?
Step 1
Wait to receive an email confirmation with your order number.
Step 2
A Customer Care Representative will help finalize your artwork details.
Step 3
Approve your virtual proof or modify with changes.
Once step 1-3 is completed the Production process will start after payment.
What are setup charges?
Some of the items we offer have “setup” charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.
If I reorder a promotional item with the same artwork, will I pay setup charges again?
If you place an exact reorder (same art and item) within 2 years, you may not have to pay a setup charge again, but it depends on the item you are purchasing. If you are required to pay a “repeat setup” charge then it will be less than the original setup charge. Your Customer Care Rep would be happy to advise you if there would be a repeat setup charge. In any case, you should check our coupon page for discounts on repeat orders.
If I place multiple orders using the same design, do I still have to pay the setup fee for each order?
Yes. Each product has a different set-up cost, even if the design or imprint is the same. They would each have to be printed in separate machines and at different times.
Will I see a virtual proof (photoshopped preview of my promotional product) before my order goes into production?
Yes! You will always see a virtual proof of your item. That’s because you must approve the art, location and overall appearance of your product before we produce it.
Can I order in quantities smaller or larger than those shown?
Most of the time, the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items. We can sometimes work a little magic behind the scenes, so it’s worth a try. If you need to order more than the quantities shown, please call 253-392-1818 as additional discounts may be available.
What if I receive damaged or broken items?
We use a specialized method of foam packaging to ship our products. In the event that damage is incurred, please advise your Customer Care Rep. We will either replace or credit the damaged pieces.
How can I get a quote?
The easiest and fastest way to get an instant quote is through any product page using the appropriate button under the price table. You may also email logan@pacificcoastpromo.com, and an associate will contact you the same day if you contact us early enough in the day. Otherwise, we will get back to you by tomorrow. In most cases, we respond within an hour.
Can I place my order over the phone?
Sure, please call our toll-free number: 253-392-1818 Monday – Friday from 8:00 am – 5:00 pm (Pacific Time) and an associate will gladly help you. Please have your product information and credit card information ready.
Can I email my order?
Yes, you may email your order by messaging your Customer Car Rep. To be assigned a Customer Care Rep, you need to create an account online or by phone. You should attach your artwork to the email if applicable.
DELIVERY
We make every effort to ship your merchandise from the factory to your location on or before the date specified in your Order Confirmation or desired due date. We usually provide tracking information within 24 hours of shipment.
We ship from various manufacturing facilities throughout the United States. If your order contains multiple items, these items may arrive in separate shipments. If you have further questions or concerns regarding shipping, please don’t hesitate to contact your Customer Care Rep for assistance. Please, be advised that we are unable to ship orders to PO or APO boxes at this time.
When will my order arrive?
The transit time is dependent upon the distance between the factory and the shipping destination. Shipments often take about 5-7 business days. 99.9% of all the orders that we process are shipped on time.
What type of payments do you accept?
We accept checks, payment through a bank account, and all major United States credit cards, including Visa, Mastercard, American Express and Discover. When issuing a check as payment or paying through a bank account for an order, funds for the check must clear in the bank before we submit your order for production. If your order is time sensitive, use a credit card to instantly clear the payment.
I do not want to pay by credit card. Can you work with that?
Not a problem. You can pay by check instead. When issuing a check as payment for an order, funds for the check must clear with the bank before we are able to put your order in production.
Can we use purchase order?
Purchase orders are subject to credit approval; which may delay the shipment of your order.
Purchase orders from Fortune 500 companies, US Government and public educational institutions are accepted for orders over $500. If your company or organization is required to use a purchase order and does not fit this description, please contact our orders department to see if your order qualifies.
To submit a purchase order, please use the following guidelines.
The following information is required to process your order:
- An email address where we can deliver order information
- PO Reference number
- Billing address, contact person, phone number, and fax number
- Shipping address, contact person, and phone number
- Your Purchase Order terms and conditions, if used